You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and confirmed, we will process a full refund to your original payment method. Please note that refund processing times may vary depending on your financial institution, though typically funds are returned within 5-7 business days.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process, as these may have been prepared for dispatch.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may experience processing delays or may not be eligible for refund. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method. Please allow up to 10 business days for the refund to appear in your account after processing.
Refund amounts will exclude original shipping charges unless the return is due to our error. For items purchased during promotional periods, only the actual amount paid will be refunded. Gift cards and final sale items are not eligible for refunds unless required by applicable law.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some institutions require additional processing time before posting the refund to your account.
If you've confirmed with your financial institution that the refund has not been processed, please contact us with your order number and payment details. We will investigate the matter and provide you with status updates. In cases where refunds are lost in processing, we will work with our payment processors to trace and resolve the issue promptly.
For any questions regarding our return and refund policy, please contact us at:
usleekshoestyle Iberia
Avinguda Diagonal 542, 08006 Barcelona, Spain
Phone: +34 93 218 7546
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM CET, excluding public holidays. We strive to respond to all inquiries within 24 business hours.
